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Address :
Excelsiorlaan 91
B-1930 Zaventem,Belgium
Tel: +32(2)714.54.91
Fax: +32(2)720.20.60

Email: info@insea.be

 

 

Code of Ethics

 

Table of Contents

  Foreword
  Honesty
  Agreements, contracts, offers
  Professional secrecy
  Offers and advertising
  Continuity of service
  Quality control
  Client relations
  Recruitment
  Staff training
  Relations between members
  Guarantee clause

Foreword

The members of INSEA hereby declare that they acknowledge the importance and necessity of having in addition to technical competence, a professional code of ethics and integrity. With this in mind, the leaders of companies specialised in the information technology services sector (the SSI group) that are members of INSEA, are obliged to respect the guiding principles governing the practice of their profession and to ensure that their colleagues do likewise. In particular, they must respect the rules, which constitute their profession's Code of Ethics. They are above all committed to the following:

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Honesty

Members recognise that it is their professional duty to draw up contracts that are totally honest and to ensure that the service(s) provided to their clients conform totally and at all times with both the spirit and the letter of the contract.

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Agreements, contracts, offers

  1. In proposals and contracts drawn up with clients, members will use the kind of terminology that makes the offer or contract as clear, comprehensive and unambiguous as possible. In order to achieve this, offers and contracts will specify, with the utmost clarity, the objectives of the project that is to be carried out, as well as the spread of associated costs. These will include, when appropriate, all factors that might give rise to additional costs. These additional costs must be clearly stipulated.

  2. While an offer is being made or a contract is being drawn up, any member who comes to the conclusion that the client's initial objectives are not achievable will inform the client of this fact as soon as possible and inform him of any potential risk.

  3. The exercising of reproduction rights or of any other right relating to industrial property that may result form any work carried out by a member on behalf of a client, will be covered by an article in the contract (which is binding for both parties) specifying ownership.

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Professional secrecy

Members are required to include a professional secrecy clause in their employment contracts.

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Offers and advertising

Members recognise that any information provided with regard to their experience in a given field must be accurate. Accuracy of information can relate not only to professional experience and the staff competence levels, but also to statements made in advertising materials or any other materials given to clients.

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Continuity of service

Members are committed to carrying out what has been specifically agreed between both parties, right through to completion of the contract. They agree to carry out only those assignments for which they have the necessary skills and resources. They will ensure that the materials that they deliver to clients conform to the commitments that have been made and will take all necessary steps to guarantee the safety of materials entrusted to them.

In the event of a member of INSEA being unable to carry out his contractual responsibilities (bankruptcy or unforeseen circumstances preventing the normal carrying out of responsibilities), the permanent secretariat of INSEA can submit to the client a list of members who are capable of completing the ongoing project.

The rights and obligations of the client and of the INSEA member who has been given the task of taking over the work will be agreed exclusively between both parties and without INSEA assuming any responsibility accordingly.

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Quality control

Members are committed do delivering quality products or services that are in accordance either with accepted professional standards or with contractual specifications or with both. To make this possible, the methods used to carry out the work should enable products and/or services to be checked to see if they are conform to the required quality standards and contractual specifications.

Consequently, members are committed to signing the "quality guarantee" which is mentioned in the annexe.

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Client relations

Clients' names can only be used in advertising materials with their consent.

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Recruitment

a). Members will refrain, during the life of the contract, from starting discussions aimed at hiring members of the client's staff who play a direct role in achieving the objectives of the contract, unless it is with the client's consent.

b). Members will refrain from contacting other members' colleagues or having them contacted by a third party with a view to hiring them. This does not prevent the employees of INSEA members from having the right to apply for positions at other INSEA member companies.

c). If a member receives a job application from an INSEA-affiliated company employee whom he wants to hire, he will, out of courtesy, contact the company in question to inform them of the employee's application before hiring him.

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Staff training

Members are required to take part - and ensure their staffs also does - in a continuous training programme aimed at developing both general and technical skills. This is in order to ensure that their clients receive the kind of top quality work that they have a right to expect from an INSEA member company.

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Relations between members

Members will refrain from taking any actions and making tactical decisions or statements that might damage the reputation of a colleague or have a negative impact upon his business.

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Guarantee clause

Members are committed to including in their general terms and conditions an appropriate clause that guarantees the required continuity of service and quality.

This guarantee clause, which can be of limited duration, will cover any defects that might become apparent after services have been provided and will be adapted to the use of programmes and/or systems.

Unless a specific agreement has been reached and signed by the member and the client, the member will not be able to guarantee that the result obtained from a programme and/or system is exactly what the client had wanted.

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